This agreement governs your purchase of digital products from blackramaudio.com. It is the English counterpart of our Turkish Mesafeli Satış Sözleşmesi, prepared under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. If the two versions conflict, the Turkish text prevails.
1. Parties
1.1 Seller (merchant of record)
| Name | {{ODEME_SAGLAYICI}} |
| Address | {{SAGLAYICI_ADRES}} |
| Country | {{SAGLAYICI_ULKE}} |
1.2 Supplier (producer, licensor and support contact)
| Name | {{UNVAN}} |
| Address | {{ADRES}} |
| Phone | {{TELEFON}} |
| {{EPOSTA}} | |
| Support | {{DESTEK_EPOSTA}} |
| Tax office / number | {{VERGI_DAIRESI}} / {{VERGI_NO}} |
| Turkish e-commerce register (ETBİS) no. | {{ETBIS_NO}} |
1.3 Buyer
The person who confirms the order, identified by the name, email address and billing details given at checkout.
1.4 How the roles divide. Payment on this store is taken by {{ODEME_SAGLAYICI}} acting as merchant of record. The contract of sale is formed between you and the Seller; the Seller issues your invoice and is responsible for registering and remitting any VAT or sales tax due in your country. The Supplier produces the product, licenses it to you, delivers it, provides technical support and decides refund requests. You may raise a claim under this agreement with either party; in practice, write to Contact first.
2. Subject
This agreement covers the sale and delivery of the digital product you ordered electronically through blackramaudio.com, and sets out the rights and obligations of the parties.
3. The product and the price
The name, quantity, tax-inclusive price and order total appear in the order summary at checkout and in your order confirmation email. Those details form part of this agreement.
| Product type | Digital download — sound library (WAV/MIDI) and/or VST3 audio plugin |
| Delivery method | Electronic: a download link and, where applicable, a licence key |
| Shipping cost | None. Nothing is shipped physically |
| Additional charges | None. Nothing beyond the total shown at checkout is charged |
4. General terms
4.1 Before confirming your order you receive the Pre-Contract Information, covering the essential characteristics of the product, the tax-inclusive price, the payment and delivery method, and the fact that no right of withdrawal applies. Confirming the order means you have read and understood it.
4.2 You confirm that you are at least 18 and legally able to enter into this contract.
4.3 The details you give at checkout must be accurate and complete. Neither the Seller nor the Supplier is responsible for a delivery or invoice that fails because of incorrect details.
4.4 The product is sold at the price shown at checkout. Where an obvious pricing error has displayed an unrealistic price, the order may be cancelled; you will be told immediately, refunded in full, and offered the option of proceeding at the correct price.
5. Delivery
5.1 The product is delivered electronically as soon as payment is confirmed. Delivery is complete when the download link and any licence key are added to your account and sent to your order email address.
5.2 Delivery will in no case exceed thirty days from the order. If performance becomes impossible within that period you will be informed and refunded in full within fourteen days.
5.3 You are responsible for entering a working email address and for accessing the download link within a reasonable time. An email landing in your spam folder does not mean delivery failed; write to {{DESTEK_EPOSTA}} and we will resend the link.
5.4 We recommend keeping your own backup of the files you download.
6. No right of withdrawal
6.1 Our products are intangible goods delivered to you instantly, the moment payment clears.
6.2 For buyers in Türkiye: Article 15(1)(ğ) of the Distance Contracts Regulation excludes contracts for services performed instantly in an electronic environment, and intangible goods delivered instantly to the consumer, from the right of withdrawal.
6.3 For buyers in the EU and the UK: Article 16(m) of the Consumer Rights Directive, and the corresponding UK provision, remove the 14-day right of withdrawal for digital content supplied on a non-tangible medium where supply has begun with your prior express consent and your acknowledgement that you thereby lose that right. You give both when you confirm the order.
6.4 Accordingly, no 14-day cooling-off period applies to this purchase.
6.5 This does not affect your rights where the product is faulty or not as described — under Law No. 6502 in Türkiye, Directive 2019/770 in the EU, or the Consumer Rights Act 2015 in the UK. Those rights remain in full.
7. Refunds
7.1 Although no cooling-off period applies, the Supplier refunds in full in the cases listed in the Refund and Cancellation Policy, which forms part of this agreement.
7.2 Refund requests go to {{DESTEK_EPOSTA}} and are answered within three business days. The Supplier decides the request; an approved refund is issued by the Seller to the payment method you used.
7.3 Refunds are started within fourteen days of approval. How long the money takes to reach your card or account depends on your bank and the payment provider.
7.4 When a product is refunded your licence to it ends: delete your copies and stop using any licence key. Work you lawfully released before the refund is not affected.
8. Licence
Ownership of the product is not transferred. You receive a right of use on the terms of the License Agreement, which forms part of this agreement and governs any dispute about how the product may be used.
9. Personal data
Your personal data is handled as described in the Privacy Policy and the Cookie Policy. Card details entered at checkout are never passed to the Supplier and are not stored on the Supplier’s systems.
10. Force majeure
Where performance is prevented by events outside the parties’ control — natural disaster, war, civil unrest, cyber attack, nationwide communications or power failure, or a general outage at the hosting or payment infrastructure — obligations are suspended. If the event lasts more than thirty days either party may terminate, and any amount you paid is refunded.
11. Disputes
11.1 Raise any complaint with Contact first.
11.2 Consumers resident in Türkiye may apply to the Consumer Arbitration Committees or the Consumer Courts of their place of residence or of the transaction, according to the monetary thresholds published annually by the Ministry of Trade.
11.3 Consumers resident elsewhere keep the protection of the mandatory consumer law of their country of residence.
12. Effect
This agreement is formed and takes effect when you confirm at checkout that you have read and accepted it and place your order. A copy is attached to your order confirmation email together with the Pre-Contract Information, and remains available in your account.
Date of contract: the date the order is confirmed
Language: Turkish is the governing language; this English version is provided for convenience.
Last updated: 2026-09-02